How do I buy from DBS COINS? - DBS offers both online ecommerce checkout and phone orders. Customers can create a user account or may purchase a guest checkout. Users must have a domestic USA address. We do not allow users to have third party shipping agents accept products on their behalf. Only individuals may order through DBS Coins online website store. Any party other than individual (Corporation, Partnership) that would like to purchase on behalf of a company must contact DBS directly via telephone for ordering instructions. Parties other than individuals must complete and return a business application.

Are there minimum and maximum order sizes? - There are no minimum or maximum orders. DBS accommodates all types of investors.

Can I change my order once it has been processed - No, once an order has been processed it is automatically sent down to our warehouse department to be fulfilled. The order can only be offset following our Market Loss Policy.

Can I purchase through my IRA Account? Yes, Please call 888-327-9205 for details.

Customer Agreement

As a customer I affirm my understanding and acknowledge that I am of legal age competent to enter into this agreement. All of my transactions with DBS are for investments. The purchase and sale of commodities involve a high degree of risk and are not suitable for all persons. I also understand the terms of the Payment Policy and payment timeline. I have determined in my own mind that I am financially, intellectually and emotionally suitable to enter into the transactions with this agreement and DBS Coins.

Spot Pricing We provide live spot gold and silver pricing that is updated every minute. These prices can be found on the right sidebar, as well as at the bottom of each page on our website. The green/red arrows on our spot prices reflect the +/- price change from the previous days 10:00 am PST call.

What does locked in price mean? Locked-in price means that you have secured that price for the products you agreed to purchase at the time of the order.

How long is your order locked in for? Prices are locked in for 5 business after your order is placed.

For how long is the price in my shopping cart good? When items are placed in your shopping cart the spot price is current for one minute. When you start the checkout process the price is locked in for 5 minutes while you go through the checkout. After 5 minutes, the prices in the cart will update using the current spot price.

Do we require a despot for orders? Yes, we require a non-refundable deposit via credit card for all orders over $500. Orders under $500 online are credit card payment only and must be paid in full at time of checkout. We require 2% for orders less than or equal to $10,000.00 and 3% for orders greater than $10,000.01.

Do we charge taxes? In compliance with state law, all California residents with purchases under $1,500 will be charged 8.75% sales tax.

IRS Report? No, we do not report your purchase to the IRS.

Do we have any hidden commission fees or extra costs? No, we have no commission fees or extra charges. We have one price, no hidden fees.

Cash Discounts? Yes, the prices on our website reflect that price discount of 2.8% unless you decide to pay by credit card then you will not get the discount pricing for a bank wire or check payment. Payment by credit cards result in the non-cash discount rate of 2.8%

What kind of Payment do we accept and where do you mail it to? Payments Accepted
- Bank wire
- Credit card (Visa or MasterCard only)
- Certified check, cashier’s check, or personal check
- PayPal
We do not accept MONEY ORDERS OR CASH. Please note, payments may take longer to clear than listed in the holding period. Orders under $500 can only be purchased online with a credit card. If you would like to purchase by check please give us a call.

We suggest that you mail out payments same day as order is placed and mail to us using (USPS priority Mail / FedEx / UPS next day delivery). If payment is not received, the customer may be subject to cancellation fee for the market loss of the price.

Please mail payment to:

DBS COINS 

14 Monarch Bay Plaza #234

Monarch Beach, CA 92629

Type of Payment	Order Amount	Payment Due	Payment Holding period
Credit Card - Online	$0 - $2,500	Immediately at time of checkout	2-5 business days
Credit Card - Phone	$0 - $10,000	Immediately at time of checkout	2-5 business days
Personal Check	$500 - $20,000	3-4 business days	7-14 business days
Certified Cashier checks	$500 - $20,000	3-4 business days	7-10 business days
Bank Wire	$500 - $30,000	48 hours	2 business days

Credit Card Payments - Orders under $2,500 may be purchased online using a Visa or Mastercard. For larger orders over $2,500 we ask that you call in via phone to order with a credit card. Before the purchase we ask that you contact your bank to let them know you are making a large purchase. In addition for all credit card payments, your billing address must match exactly to your credit card statement. If this does not match then your card will be declined. Customers may only charge a total of $10,000 on a credit card per month. Additional screening and documentation may be required for all credit card payments. Credit card holding payments may take longer than the recommended time.

Good Funds - No order will be processed until we have received good funds. Good funds are 100% cleared payments.

Are there any shipping fees? No, we have no shipping fees for USPS registered mail or UPS ground. If you want to use another carrier such as UPS overnight, FedEx, or Brinks additional fees may apply.

Where do we ship to? We only ship items to domestic US addresses. We do not allow users to have third party shipping agents accept products on their behalf. We do not ship outside the US.

How quickly do shipments go out? Shipments usually leave our warehouse in 1-5 business days after 100% of good fund payments is received.

How do we ship your products? We use United States Postal Service registered packages and UPS ground that are fully insured and must have a signature on delivery. All packages have restricted delivery for extra security. Each package that we send out is wrapped discretely for your security.

Is my package insured? Yes, each package that we send out is fully insured for the full value of the contents. We also add restricted delivery on each package.

When should I expect my delivery? Products shipped from our warehouse usually arrive 3-12 business days via USPS and 3-5 business days for UPS ground. All packages will have a tracking number and are available to see details through the USPS and UPS.com websites. All of the packages are registered and under tight security through the USPS which is the most secure way to ship.

Are packages covered while they are at UPS Stores(etc)? No, once an item arrives at your receiving store such as a UPS Store, the package is no longer covered for insurance.

What countries do we ship to? We only ship items to the domestic US addresses. We do not ship outside of the USA.

Cancellation - Orders may be cancelled only over the telephone and are subject to our Market Loss Policy in addition to a $30.00 per order charge and the deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. A cancellation email invoice will be sent via email, upon payment of the $30.00 and the deficit then the order will be closed out and the customer will be no longer responsible for the order.

Are Buying and Selling precious metals risky? Coin and bullion purchases are a very risky form of investment. Each customer that purchases coins and bullion purchase them at their own risk. We are not responsible for any profit or losses that might come from the buying or selling of coins and bullion (e.g., precious metals). The price of metals can change anytime due to economic factors, market demand and market price.

Return Items - If you have any problem with your purchase please give us a call to discuss your return options.